Virtual Expert Volunteers

The newly developed National Digital Parents Support Service provides digital and telephone support to parents and carers where issues or challenges which are impacting on their families day to day living. The areas of support may include but is not limited to parenting, hardship, isolation, relationship breakdown, domestic abuse, immigration, education, disability and additional needs. Parents and carers will be able to access the service by calling the dedicated free phone helpline, using the text messaging service or by email and will be offered support appropriate to their needs.

The Virtual Expert Volunteers come from a range of backgrounds including but not limited to health, education, social care, legal, housing, immigration, finance and/or benefits, special educational needs & disabilities and other areas relevant to family life. They provide specific information, guidance and signposting relative to their experience. The role involves responding to requests from Parent Helpline Volunteers and Virtual Parent Befrienders by email and does not require any direct contact with the parents and carers accessing the service.

The Virtual Experts Volunteers offer an additional and valuable resource on specific practical or technical issues that need more expert knowledge.

Please visit www.family-action.org.uk/volunteer for further detail and to apply.
You can also email DPSS@family-action.org.uk for further details