Virtual Parent Befriender

The newly developed National Digital Parents Support Service provides digital and telephone support to parents and carers as they face issues or challenges which are impacting on their families day to day living. The areas of support may include but is not limited to parenting, hardship, isolation, relationship breakdown, domestic abuse, immigration, education, disability and additional needs. Parents and carers will be able to access the service by calling the dedicated free phone helpline, using the text messaging service or by email and will be offered support appropriate to their needs.

The service is available from 6pm – 10pm Monday to Friday and from 10am – 1pm Saturday to Sunday.

Based on our highly successful face to face befriending model, Virtual Parent Befrienders provide one to one weekly support to parents and carers by phone, text messaging or email, relating to a range of parenting and family issues such as managing behaviour, managing their own emotional wellbeing, family routines and isolation. The aim of support is to help parents and carers build resilience and develop strategies to enable them to cope with stressful situations. The length of support provided varies depending on individual need but typically lasts 1-3 months.

Please visit www.family-action.org.uk/volunteer for further detail and to apply.
You can also email DPSS@family-action.org.uk for further details